Support Overview

Managing today's fast-changing technologies is a tremendous challenge. At Forensic Technology our Global Customer Support Services Department works together as a team with a shared goal of contributing to world safety by providing Customer Service to meet all your needs.

Our Customer Support Service team provides equipment maintenance and management solutions with unprecedented flexibility to help you optimize technology, utilization, and asset availability throughout the lifecycle of your equipment.

Our Customer Support Service Group offers global repair and technical support, strategically located field service personnel, a 24/7 on-call support helpdesk, world class training programs, Integration services, and a parts and logistics operation.

Support Specialists

Trained support specialists are available 24 hours-a-day, 5-days-a-week to handle your calls in an efficient and professional manner.

On-call 24 hours-a-day weekend support is also available by calling a toll-free number and leaving a message. The phone system will then page an on-call Support Specialist who will retrieve the message and return your call usually within one hour.